Solutions/Recruitment process outsourcing/Field sales
Consumer lending · Mexico
Field sales
Hiring field sales people for a consumer-lending operation in Mexico.
Project background
The client was building a consumer-lending street team in Mexico — field sales, promoters, and territory supervisors, city by city. Sales managers could not also recruit.
Headquarters issued one national number. Locally, transport and safety radius differ by city. Hires had to land in city waves, supervisors before the street, or week-one drop-off would sit on the pavement.
Profile
- Field sales who will work inside a named radius, with weekly attendance that can be checked.
- Supervisors who have run a street or branch team, able to meet in the local language.
- Telephone-only sales profiles stayed off the street roster.
- Background checks before the first day on the street.
Search timeline
First gate
First street team in 3 weeks
Second gate
City waves closed in 9 weeks
Supervisors joined first. The first street team went out in week three. Later waves followed the city plan. Headcount closed in week nine.
CVs presented
Presented
132
Landed
47
132 presented; 47 started. Week-one drop-off sat with people whose commute was too long. Later screens added a radius check.
What we took from it
City waves, supervisors first. One national total cannot manage drop-off.
After the radius sat in the screen, week-one resignations fell. Checks before the street avoided swapping people who had already knocked on doors.
For the next brief: people and radius by city, not one Mexico total.